I'd rather you felt good about buying from me than stuck with something that doesn't help. So here's how refunds work, start to finish.
If you only read this bit
- 15 days on every book purchase: all your money back, no questions.
- Cancel the membership in the 7 free days and you pay nothing.
- The first membership payment has the same 15-day guarantee.
- Unsubscribing doesn't stop payments; cancel at consumer.hotmart.com.
My 15-day promise
Can I get my money back if a book isn't for me?
Yes. Ask within 15 days of buying and you get all your money back. No questions asked.
Each purchase has its own 15 days. Buy two books on different days, and each one keeps its own window.
How to ask
How do I actually ask for a refund?
Choose whichever feels easiest. Use the refund link in the purchase email from Hotmart. Or sign in at consumer.hotmart.com and open the purchase.
Or write to business@gwengolf.com and include the email you used to buy.
Where the money goes
When will the money be back in my account?
It goes back the same way you paid, to your card or PayPal. Your bank usually shows it within 5–10 business days.
The 7 free days
What if I cancel during the free week?
The membership starts with 7 days free. Cancel inside those days and you pay nothing at all.
The first payment
Does the guarantee cover the membership too?
It covers your first membership payment. Ask within 15 days of that first charge and the money comes back.
Cancelling the membership
How do I stop the membership?
Cancel whenever you like at consumer.hotmart.com. Open the membership, go to payment settings, and choose cancel subscription. Or write to me and I'll help.
Your letters keep coming until the end of the month you've paid for. After that, no more charges.
If you forgot to cancel
What if I forgot to cancel, or was charged by mistake?
It happens to all of us. Write to me within 15 days of that charge, and I'll look into it with you.
I can't promise a refund for later payments, but I will look at it properly.
Unsubscribing is different
If I unsubscribe from the letters, does the payment stop?
No. Unsubscribing only stops the emails. The membership payment carries on. To stop paying, cancel at consumer.hotmart.com.
After 15 days
What if more than 15 days have passed?
The guarantee window has closed by then. But if something's wrong, please still write to me. I'd want to know.
Write to me
Who do I write to about a refund?
Write to business@gwengolf.com. Put the email you bought with, and a line about what happened.
Take care of that back. — Gwen
However small the worry, write to business@gwengolf.com. Nobody should feel awkward asking.